Wednesday, August 20, 2008

Major Changes to eBay Fixed Price Fees: Discussion

eBay's Lorrie Norrington today announced big changes in the fees charged for listings in the Fixed Price format. The details of this announcement can be found on many other sites which I will link to at the bottom of this post. Suffice it to say that there are numerous variables by category, increased Final Value Fees, and a convoluted mess where understanding the changes is concerned.

Rather than detailing the changes here, I would like to share with you some of the discussion being generated by these changes. What are eBay sellers and buyers saying and what are their first thoughts and reactions? I roamed the eBay message boards and found some interesting comments.

Regarding the new policy banning checks and money order payments and the switch to electronic payments (PayPal, ProPay, merchant accounts) only:

"Well as a buyer, this puts me out of the game.

I used to have a Paypal account......the first time I used it, I had unauthorized charges on my credit card.

Got that mess straightened out, & didn't use Paypal for 6 months. Made a second Paypal purchase......& had unauthorized charges again. At that point, I told them to stuff it, closed Paypal & used just M.O.

I have 100% feedback. I have never paid anything late (I've sent M.O.'s overnight mail, just so they were there in the time required to pay). I've left maybe 2 dings in my entire shopping career......both to sellers who never sent what I paid
for.

This is the thanks I get for being the type of buyer the sellers want??????????? If I treated the shoppers at Target like this, I'd be fired on the first incident.

There's a lot of people like me who just don't have a credit card,for whatever reason.......or it's just for emergencies. But we are not good enough to shop here."


The Media category will be hit especially hard with the fee changes. A 15% Final Value fee will apply and sellers will now have a cap on how much they may charge for shipping. One angry longtime seller, with 10051 feedback, states:

"I ship many books and LPs! This is ABSURD!!! They're going to put me OUT OF BUSINESS!

Example Books/Antiquarian & Collectible they say $4.00 MAX! Do they know how HEAVY those old books are??? Most are thick hardcovers with GLOSSY paper pages and cost $4.00 alone, NOT TO MENTION PACKING SUPPLIES USED, DELIVERY CONFIRMATION, SIGNATURE CONFIRMATION, YOUR TIME, OR GAS TO POST OFFICE.

LPs (record albums). I PAY $1.00 PER LP MAILING BOX, PLUS BUBBLE WRAP AND A 3mm POLY BAG that cost approx. .30 each, plus MY TIME, AND GAS! I don't ship "all" my LP's MEDIA mail but when I do, I charge $4.99 and I either break even or LOSE at that cost!

But....some records are too nice to risk sending media (in with heavy books to get broken) so I ship them PRIORITY WITH DELIVERY CONFIRMATION. That can be $5.50 PLUS MY MATERIALS!

Ebay is NUTS to tell US our max shipping.They are COMPARING US to large Web sites S & H costs but ebay is forgetting! that those huge sites (Azon, etc.) buy shipping/packing supplies in HUGE BULK QUANTITIES. I can only get 50 to 100 at a time. And they have their EMPLOYEES packing for them.

I too, sell on Azon but I only pay a flat fee per month + 15% but I don't have to spend all my precious TIME TAKING PHOTOS, hence I don't complain about only getting reimbursed $3.99 for shipping a book when I sell one on their site."

More discussions:

"Yesterday you were all complaining about zero visibility, do you think that is going to change ? Ebay Cherry picking Paypal's opposition on site could and should raise flags on the Anti-trust and monopoly front."


"Why doesn't ebay just invent a computer chip full of policies and make a policy that sellers must have this surgically inserted into their brains before being allowed to sell on eBay?

Then we would just plug our brain into the USB port and download the new policies into our brain daily.

Hey, it would save TONS of time, instead of time reading and studying and discussing new policies, basically on a daily basis!

Just THINK eBay! You could "require" a cost of $29.95 from each seller and get richer!"


Final Value Fee's Sky Rocket AGAIN


"I would suggest that all sellers that do not agree with this new policy of not acceptting checks or money orders, file a complaint with the U.S. Attonery General Office. As far as I know, through out the U.S. that Cash, Checks, or MO are considered legal tender in banking industrys. If ebay is not allowing a seller to accept legal tender, that might be considered against the law."


"I just find the wording in Norrington's statement to justify electronic payments inappropiate. Why not just say as of this date EBAY is accepting paypal propay cc only. Why blame sellers or buyers for an executive decision to bring more money into both EBAY and PAYPAL?"



The above is just a small sampling of what eBay members think about these latest changes to eBay's fee structure and the accompanying policy changes.

More information about this announcement, which will affect ALL eBay buyers and sellers in one way or another, can be found at the links below.

eBay's 8/20 Announcements Discussion Forum

AuctionBytes Blog


My Blog Utopia


So what do you have to say about eBay's newest bombshell? Is it Good, Bad, or are you Indifferent? And are you waiting for the other shoe to drop based on eBay's habit of releasing news that causes a great stir and then sneaking in other major changes, hoping nobody will notice?



say no to sleazebay

Tuesday, August 19, 2008

Make a Suggestion to eBay - Get Suspended?

Suppose you want to make a suggestion to eBay. Did you know that eBay may threaten you with a suspension if you do?

As ridiculous as that sounds, after emailing a suggestion, at least one eBay seller got an email from a customer service rep warning him that the consequences for future suggestions could be suspension.

The following comment was made by cdaysgoneby23 on an eBay message board:

"Hell,I just got reprimanded from them for offering a way to prevent the
huge increase in Non-paying bidders.


Got told that it
is their policy not to take suggestions unless they ask for them and then if I
asked them again I would be taking a 7 day hiatus from the site.I'm like
WTH.


I think I'm going to write a book about the true
Ebay.The one that made it one of the greatest online business ventures in
history and the joke it is today surviving off the success of the past."


Here is the email response this seller got from eBay:

"Thank you for writing eBay in regard to your suggestions.

eBay welcomes comments from members of our Community, and
we appreciate your suggestions. This type of communication helps us improve our
services and meet your needs.


However, our company
policy doesn't allow us to accept suggestions unless we specifically request
them. We hope that you understand that this policy can avoid future
misunderstandings if new products, services, and features developed internally
by eBay employees seem similar or even identical to a member's idea.


Also continuation of suggestions is considered spamming and
may/could result in a suspension.


***Important***Any
comments or materials (including questions, technical or creative suggestions,
and ideas) that you send to us aren't considered confidential or proprietary.


To learn more about eBay's policy on submitting
unsolicited ideas, go to:http://pages.ebay.com/help/policies/unsolicited-ideas.html"


The lesson is: do not offer any constructive suggestions to any eBay employee. They may assume that you might later try to claim that one of their new ideas for the site was, in reality, your idea. So what's the deal? Could it be that the eBay corporate mentality so reeks of unethical behavior that they ASSume everyone else is unethical as well?

C'mon! Suspension for offering a positive, helpful cure for one of eBay's many ills? As John Stossel would say, Give me a break!

say no to sleazebay